by Credit Union Solutions | Aug 1, 2026 | Blog
Introduction: The Abandonment That Never Gets Measured For the past several years, credit unions have focused their digital account opening optimization efforts on the form itself. They have deployed progressive disclosure, optimized identity verification flows, added...
by Credit Union Solutions | Aug 1, 2026 | Blog
Seventy-six percent of people who search for a local business on their smartphone visit that business within 24 hours. For credit unions, that statistic represents the single highest-ROI channel for member acquisition that most institutions are leaving on the table....
by Credit Union Solutions | Jul 31, 2026 | Blog
Published: July 31, 2026 | Reading time: 22 minutes Credit union video banking AI personalization is transforming how members experience remote service. A credit union member initiates a video banking session to resolve a wire transfer issue. The agent greets them by...
by Credit Union Solutions | Jul 31, 2026 | Blog
Published: July 31, 2026 | Reading time: 21 minutes The Hidden Opportunity in Abandoned Applications Every week, the average credit union loses between 60 and 85 percent of members who begin a digital account opening application before finishing it. According to...
by Credit Union Solutions | Jul 31, 2026 | Blog
Executive Summary Small businesses represent one of the largest untapped growth opportunities for credit unions in 2026-2027. There are over 33 million small businesses in the United States, according to the U.S. Small Business Administration (SBA Office of Advocacy),...
by Credit Union Solutions | Jul 31, 2026 | Blog
Credit union members abandon upwards of 60-85% of digital account opening applications before completion, according to industry benchmarks reported by Cornerstone Advisors. While much of the industry’s attention has focused on pre-submission form optimization,...
